Privacy Policy

1 Information We Collect

We collect personal data necessary to provide flat-fee MLS listing services and operate our offer submission portal, in compliance with the Texas Real Estate Commission (TREC), the Texas Real Estate Licensing Act, and applicable federal consumer protection laws. This includes:

• Personal Identifiers: Name, email address, phone number, mailing address, and other contact details provided when you register, submit a listing, or contact us.
• Property & Listing Information: Property address, description, photos, list price, showing instructions, and other details submitted for your MLS listing.
• Offer Submission Data: Information submitted through our buyer and agent offer portal, including buyer contact details, offer terms, and — for licensed agents — TREC license number and brokerage affiliation.
• Landlord & Tenant Data: For rental listings, information about the property, lease terms, landlord contact details, and tenant inquiries submitted through our platform.
• Payment Information: Flat-fee payments are processed securely by Stripe, Inc. We do not store, view, or have access to your full card number or billing details. Only transaction confirmation data is retained by us.
• Financial Details: Data relevant to the transaction, such as proof of funds or lender letters submitted as part of an offer.
• Technical Data: IP address, browser type, referring site, device identifiers, and cookie data collected automatically when you visit our website.

Information may also be received from NTREIS (the DFW MLS), syndication partners such as Zillow, Realtor.com, or Redfin, or from trusted service providers solely to fulfill your listing or transaction request.

2 How We Use Your Information

• Publish and manage your MLS listing on NTREIS and syndicate it to Zillow, Redfin, Realtor.com, and 100+ partner sites.
• Operate and maintain our buyer and agent offer submission portal, and deliver offer notifications to sellers.
• Facilitate real estate and rental transactions and provide brokerage services as required by TREC.
• Respond to inquiries, schedule showings, and deliver listing updates or status changes.
• Process flat-fee payments securely via Stripe and issue transaction confirmations.
• Send property alerts, platform updates, or marketing messages — only with your consent.
• Ensure compliance with TREC regulations, Texas Real Estate Licensing Act, and applicable law.
• Prevent unauthorized access, fraud, or misuse of our platform or data.

3 Information Sharing and Disclosure

We share your information only when necessary for legitimate business purposes or as required by law, including with:

• MLS & Syndication Partners: Your listing data (property details, photos, price) is published to NTREIS and automatically distributed to Zillow, Redfin, Realtor.com, Trulia, Homes.com, and other real estate websites as part of the service you purchased.
• Stripe, Inc.: Our payment processor. Stripe receives the payment data necessary to complete your transaction. Stripe's privacy policy governs their use of that data.
• Service Providers: Title companies, lenders, appraisers, inspectors, showing-service vendors, and contractors involved in your transaction.
• Legal or Regulatory Entities: As required by TREC, court order, subpoena, or other lawful legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, in which case your data will remain subject to this Privacy Policy.

Sub-Processors

We use the following third-party sub-processors to operate the platform. Each is bound by data processing obligations consistent with this Privacy Policy and applicable law.

All third parties are required to maintain confidentiality and comply with applicable data protection standards.

4 Data Security

We implement administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure. Payment data is handled exclusively by Stripe, which maintains PCI-DSS compliance. Although no online system is completely secure, we comply with Texas Business & Commerce Code §521.053 regarding breach notification and will promptly inform affected individuals if a security incident occurs.

5 Data Retention

Personal information is retained only as long as necessary to fulfill its purpose or to comply with legal and regulatory requirements — including TREC record-keeping obligations for real estate transactions. When data is no longer required, it is securely deleted or anonymized.

6 Your Privacy Rights

You have the right to:

• Access or correct your personal data held by EXL Realty Group.
• Request deletion of your information (where legally permissible under TREC and Texas law).
• Opt out of marketing or promotional communications at any time.
• Withdraw consent by contacting us at info@exlgrouptx.com.

To unsubscribe from SMS messages, reply STOP. For email communications, click "Unsubscribe" in any marketing email.

7 Cookies and Tracking Technologies

Our website uses cookies to improve user experience, remember session preferences, and analyze web traffic. You may control cookies through your browser settings; however, disabling cookies may limit certain platform functionality such as listing form auto-save or portal session persistence.

8 Third-Party Links

Our platform links to external websites including MLS syndication partners (Zillow, Redfin, Realtor.com, etc.), payment processors, and other service providers. We are not responsible for the privacy practices of those sites and recommend reviewing each site's privacy policy before providing personal data.

9 Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal data from minors. If you believe a minor's information has been inadvertently submitted, please contact us immediately at info@exlgrouptx.com for removal.

10 Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data practices. Changes will be posted on this page with a revised "Last Updated" date. Continued use of EXL Realty Group after a policy update constitutes acceptance of the revised terms.

11 California & Texas Privacy Rights

California Residents (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information is collected about them and how it is used.
• Delete personal information we hold (subject to certain legal exceptions).
• Correct inaccurate personal information.
• Opt out of the sale or sharing of their personal information for cross-context behavioral advertising.
• Non-discrimination for exercising any CCPA/CPRA rights.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. To exercise your California privacy rights, contact us at info@exlgrouptx.com with the subject line "California Privacy Rights Request." We will respond within 45 days.

Texas Residents (TDPSA)

Under the Texas Data Privacy and Security Act (effective July 1, 2024), Texas residents have the right to:

• Access the personal data we process about them.
• Correct inaccuracies in their personal data.
• Delete their personal data.
• Obtain a portable copy of their personal data in a commonly used format.
• Opt out of the processing of their personal data for targeted advertising, sale, or profiling that produces legal or similarly significant effects.

To submit a Texas privacy request, contact us at info@exlgrouptx.com with the subject line "Texas Privacy Rights Request." We will respond within 45 days as required by law. If we deny your request, you may appeal by replying to our denial notice, and if the appeal is denied, you may contact the Texas Attorney General at texasattorneygeneral.gov.

✉ Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us: